Hello, Thanks Ilya for your reply. I mean the set of numbers that uniquely identify a new ticket. It is too long and i want to knw if the system will permit that the Administrator of the system can make them a little shorter.
With the auto responses (auto replies) can you please elaborate on how i can set up the SMTP server. I know how to create Queues and set Auto responses for those queues at the "localhost/otrs/index.pl?Action=AdminQueueAutoResponse", but it does not work still. That was when you cam up with your suggestion. Now, can you please take me through step by step so that i can try you approach starting from what to do first and the next. Thanks soo much. Benjamin --- On Tue, 12/8/09, [email protected] <[email protected]> wrote: From: [email protected] <[email protected]> Subject: otrs Digest, Vol 15, Issue 31 To: [email protected] Date: Tuesday, December 8, 2009, 5:55 AM Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: email to queue (Michael Mayaka) 2. Re: email to queue (Arnold Ligtvoet) 3. Tickets for mass incidents (?????? ?????) 4. Ticket Solution time for opening a closed ticket (Rabi Pandey) 5. sendmail with SMTP failure (hpsbigcat) 6. sendmail with SMTP failure (hpsbigcat) 7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah) 8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev) ---------------------------------------------------------------------- Message: 1 Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT) From: Michael Mayaka <[email protected]> Subject: Re: [otrs] email to queue To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" I've used pop3 with an exchange server..works perfect. Michael -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091208/4b520d95/attachment-0001.html> ------------------------------ Message: 2 Date: Tue, 8 Dec 2009 08:27:38 +0100 From: Arnold Ligtvoet <[email protected]> Subject: Re: [otrs] email to queue To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii"; Format="flowed"; DelSp="yes" On 8 dec 2009, at 08:16, Michael Mayaka <[email protected]> wrote: > I've used pop3 with an exchange server..works perfect. > > Michael There is the possibility that the exchange admin has disabled pop3 access. So the OP needs to talk to his exchange admin. Arnold -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091208/7691495c/attachment-0001.html> ------------------------------ Message: 3 Date: Tue, 8 Dec 2009 11:23:43 +0300 From: ?????? ????? <[email protected]> Subject: [otrs] Tickets for mass incidents To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi, I need an advice on creating a ticket for an incident when whole company/customer user group is affected. -- regards, Mikhail -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091208/fd4a71e0/attachment-0001.html> ------------------------------ Message: 4 Date: Tue, 08 Dec 2009 08:28:27 +0000 From: Rabi Pandey <[email protected]> Subject: [otrs] Ticket Solution time for opening a closed ticket To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; CHARSET=US-ASCII; format=flowed Hi There, We are having this issue with OTRS which I think is a bug but wanted to ask otrs community. When a ticket is closed, all SLAs are set to 0. Then if an agent or client opens this closed ticket, SLA 1 & SLA 2 are activated and clock starts ticking. However SLA 3 is not activated. My understanding is that if a ticket is re-opened, all 3 SLAs should be activated. Am I wrong in this assumption? Thanks for your help. Rabi ------------------------------ Message: 5 Date: Tue, 8 Dec 2009 16:48:48 +0800 From: hpsbigcat <[email protected]> Subject: [otrs] sendmail with SMTP failure To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Dear All, I've experienced a problem: All of my queues have indival email addresses, and the sender account is avalidable. When I compose an answer or forward to other email address, OTRS prompt a error message "Can't use from '[email protected]': 4545.7.3 Client does not have permission to Send As this sender." I have an other OTRS -- Tiger He [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091208/3d4abf98/attachment-0001.html> ------------------------------ Message: 6 Date: Tue, 8 Dec 2009 16:59:08 +0800 From: hpsbigcat <[email protected]> Subject: [otrs] sendmail with SMTP failure To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Dear All, I've experienced a problem: All of my queues has it's own email address, and the sender account is available. When I compose or forward a ticket from these queues, then will get a error message "Message: Can't use from ' [email protected]': 4545.7.3 Client does not have permission to Send As this sender." I am running an other OTRS with connect to the same email system and it's works fine. I've no idea where need I check and configure. Have any one can help me? Thanks advance. -- Tiger He [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091208/0de0c36c/attachment-0001.html> ------------------------------ Message: 7 Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST) From: benjamin anamoah <[email protected]> Subject: [otrs] Ticket Lenght and Queues and Emails & Queues To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii Hello I want to know if the length of the tickets can be customized so that the length minimized or shortened? Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you. Anamoah Benjy ------------------------------ Message: 8 Date: Tue, 08 Dec 2009 13:55:05 +0300 From: Ilya Kornev <[email protected]> Subject: Re: [otrs] Ticket Lenght and Queues and Emails & Queues To: User questions and discussions about OTRS. <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=koi8-r Benjamin, what do you mean by "so that the length minimized or shortened"? Are you talking about restrickting ticket subject/body to some number of characters or the way how they appear in the system? If the latter is the case, you can use the icons in the right-upper corner of the QueueView (Small, Medium, Preview). As for autoreplies, you need to set up the SMTP server first (in Sysconfig->Framework -> Core::SendmailA), create Queues and Autoresponses and assign Autoresponses to Queues. All this is done in the Admin area. Cheers, Ilya -----Original Message----- From: benjamin anamoah <[email protected]> To: [email protected] Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST) Subject: [otrs] Ticket Lenght and Queues and Emails & Queues > Hello > > I want to know if the length of the tickets can be customized so that the > length minimized or shortened? > > Secondly, i want to know the easiest way that i can get my auto response to > run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you. > > Anamoah Benjy > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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