Hello, This info might help you a bit: http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules
Leonardo Certuche On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen <[email protected]> wrote: > Hi there > I'v installed otrs 2.4 from source under debian, below is my environment: > "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 > Perl/v5.10.0 Server at debian.teccolin.info" > > I followed the Install and README.webserver to finished the installation, > and passed the sytax test. It looks just fine when I get the first page ( > http://myhost/otrs/index.pl), but when I use "r...@localhost:root" to > login the system, I got below error message: > ************* > Software error: > junk ' > Connection: close > ' after XML element > For help, please send mail to the webmaster (webmas...@localhost), giving > this error message and the time and date of the error. > ************** > > Another error message when I visit "http://myhost/otrs"; as below: > ************** > Not Found > The requested URL /otrs/ was not found on this server. > Additionally, a 500 Internal Server Error error was encountered while > trying to use an ErrorDocument to handle the request. > Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 > Perl/v5.10.0 Server at debian.teccolin.info Port 80 > ************** > > I try to check my apache log, below is the error message: > ************** > Message: C-Parser: > junk after document element at line 54, column 0, byte 1405 at > /usr/lib/perl5/XML/Parser.pm line 187 > ! > > Traceback (25174): > Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295 > Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 > Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: > 86 > Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 > Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009 > > Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback! > > Traceback (25174): > Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296 > Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 > Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: > 86 > Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 > Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > [Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk > '\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11 > 11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n > ************** > > Pleaes may you help or give any points of directions. > > Thanks and Best Regards > Colin > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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