Hi Leonardo
All required Perl modules have been installed in my system, and I do
followed that document to install otrs and the database. I can get the first
page at "http://myhost/otrs/index.pl";, but I can't login.
Below is my %otrshome%/bin/otrs.check result:
o CGI............................ok (v3.48)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.609)
o DBD::mysql.....................ok (v4.007)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.834)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07_01)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.65)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.31)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.012)
o SOAP::Lite.....................ok (v0.710.10)
o XML::Parser....................ok (v2.36)
Regards
Colin
On Fri, Dec 11, 2009 at 12:45 PM, Leonardo Certuche <
[email protected]> wrote:
> Hello,
>
> This info might help you a bit:
> http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules
>
> Leonardo Certuche
>
>
> On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen <[email protected]>wrote:
>
>> Hi there
>> I'v installed otrs 2.4 from source under debian, below is my environment:
>> "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch
>> mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info"
>>
>> I followed the Install and README.webserver to finished the installation,
>> and passed the sytax test. It looks just fine when I get the first page (
>> http://myhost/otrs/index.pl), but when I use "r...@localhost:root" to
>> login the system, I got below error message:
>> *************
>> Software error:
>> junk '
>> Connection: close
>> ' after XML element
>> For help, please send mail to the webmaster (webmas...@localhost), giving
>> this error message and the time and date of the error.
>> **************
>>
>> Another error message when I visit "http://myhost/otrs"; as below:
>> **************
>> Not Found
>> The requested URL /otrs/ was not found on this server.
>> Additionally, a 500 Internal Server Error error was encountered while
>> trying to use an ErrorDocument to handle the request.
>> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
>> Perl/v5.10.0 Server at debian.teccolin.info Port 80
>> **************
>>
>> I try to check my apache log, below is the error message:
>> **************
>> Message: C-Parser:
>> junk after document element at line 54, column 0, byte 1405 at
>> /usr/lib/perl5/XML/Parser.pm line 187
>> !
>>
>> Traceback (25174):
>> Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295
>> Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>> Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
>> 86
>> Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>> Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>> Module:
>> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
>> (unknown version) Line: 48
>> Module: (eval) (v1.88) Line: 204
>> Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>> Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>> Module: ModPerl::Registry::handler (v1.99) Line: 31
>>
>> ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009
>>
>> Message: XML::Parser produced errors. I use XML::Parser::Lite as
>> fallback!
>>
>> Traceback (25174):
>> Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296
>> Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>> Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
>> 86
>> Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>> Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>> Module:
>> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
>> (unknown version) Line: 48
>> Module: (eval) (v1.88) Line: 204
>> Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>> Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>> Module: ModPerl::Registry::handler (v1.99) Line: 31
>>
>> [Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk
>> '\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11
>> 11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n
>> **************
>>
>> Pleaes may you help or give any points of directions.
>>
>> Thanks and Best Regards
>> Colin
>>
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