Krasznay László schrieb:
I tried to customize my OTRS 2.3.4 to get a view where all my agents can
see the list of all ticket they own in all queues. I have not found any
hel on google and in this mailing list archive.
Is there any way to make a similar page to „My Queues” like „My Tickets”?
Hello Laszlo,
I know of no easy way.
You could use search templates and give quick access to them by
activating Frontend::NavBarModule###1-Ticket::TicketSearchProfile . But
the template has to be created for every agent.
With OTRS 2.4.x you could use the new dashboard which offers a combined
view of "My Queues" and "My Tickets". You could test with the public
demo system.
I hope this helps you.
Regards
Alexander
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Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
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Web: http://www.radprax.de
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