Dear all,
Please guide me how to configure autoforward an email from customer in a
queue :
Example , we want the system to receive emails to
[email protected]<mailto:[email protected]> with queue 'OTRS HELP'. After that
, the system can forward the email with ticket number on the subject to someone
who related with the tickets (but not agents)
So that they can reply/answer the ticket with the same ID/Number.
Something likes this : (But not work)
'forward' => {
Queue => 'OTRS HELP',
States => ['new', 'open'],
Locks => ['unlock'],
New => {
To => '[email protected], [email protected], [email protected]',
},
},
Best regards,
Huu Hien
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