Hey Guys,
Im having an issue with adding an auto-reply.
In our situation, me, an agent. Get a e-mail that a new ticket has entered my
queue.
In some situations im not able to get on the dashboard to read the ticket
(mobile internet), so replying to the e-mail that I got that a ticket has
entered my Queue would add a note in the ticket.
I would like to config that the new added note (only by e-mail) automatically
gets forwarded to the customer, anyone has any clue how to set this up in
event-based notification?
Thanks for the help guys.
Grtz,
Gerrit
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