Hey Guys,
I asked this question a while ago,
Anyone got any clue? This is a big issue in the organisation.
Any help would be appreciated.
Kind regards,
G.
_____
From: Gerrit Tamboer [mailto:[email protected]]
To: [email protected]
Sent: Tue, 15 Dec 2009 16:30:43 +0100
Subject: Re: Notify Customer of follow-up by agent
Id like to add that I have tried some stuff with eventbased notifications but
I'm getting some anoying loop stuff.. My personal notify's gets forwarded to
the customer aswell..
Anyone has a clue?
This is a major problem in our organisation.
Any help would be appreciated.
Thanks!
_____
From: Gerrit Tamboer [mailto:[email protected]]
To: [email protected]
Sent: Tue, 15 Dec 2009 11:45:40 +0100
Subject: Notify Customer of follow-up by agent
Hey Guys,
Im having an issue with adding an auto-reply.
In our situation, me, an agent. Get a e-mail that a new ticket has entered my
queue.
In some situations im not able to get on the dashboard to read the ticket
(mobile internet), so replying to the e-mail that I got that a ticket has
entered my Queue would add a note in the ticket.
I would like to config that the new added note (only by e-mail) automatically
gets forwarded to the customer, anyone has any clue how to set this up in
event-based notification?
Thanks for the help guys.
Grtz,
Gerrit
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