Hi John, I don't know if it fits your environment but what we did was to give customers permissions to a single queue which is managed by a group of first level agents who route tickets to the other queues.
About your 'Agent 1 can see queue A, and Agent 2 can see queue B, but not vice versa' configuration, I'd love if you share it with us, I tried that but never worked for me, probably knowing your working configuration will help (not only me) to accomplish it :) regards, Leonardo Certuche On Wed, Dec 16, 2009 at 6:01 PM, John Stafford <[email protected]>wrote: > I would like customers to only be able to see certain queues based on > their permission settings via groups in AD. I already have this working for > agents (Agent 1 can see queue A, and Agent 2 can see queue B, but not vice > versa). I need this for customers as well, as I don’t to overwhelm customers > with too many queues to choose from (and I have too many thousands of > customers to do this manually). > > > > Has anyone else solved this? > > > > Thanks, > > *--John* > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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