Thanks Jon! I'll give it a try. Hopefully someone else has accomplised what you expect, best of luck with that
Leonardo Certuche On Wed, Dec 16, 2009 at 6:57 PM, John Stafford <[email protected]>wrote: > My main reasoning for OTRS is to automate as much as possible, I’d prefer > not to have first level agents triaging every single issue. > > > > Below is an example of hour I sorted the groups based on AD (any queue name > company specific has been removed, incase you were wondering why the logic > didn’t make a whole lot of sense). > > > > Hope that helps. > > > > $Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = { > > # ldap group > > 'CN=Group_A,OU=xxx,OU=Groups,DC=ld,DC=corp,DC=local' => { > > # otrs group > > 'faq' => { > > rw => 1, > > ro => 1, > > }, > > 'faq_admin' => { > > rw => 1, > > ro => 1, > > }, > > 'stats' => { > > rw => 1, > > ro => 1, > > }, > > 'users' => { > > rw => 1, > > ro => 1, > > }, > > }, > > 'CN=Group_B,OU=xxx,OU=Groups,DC=ld,DC=corp,DC=local' => { > > 'faq' => { > > rw => 1, > > ro => 1, > > }, > > 'faq_admin' => { > > rw => 0, > > ro => 0, > > }, > > 'stats' => { > > rw => 0, > > ro => 0, > > }, > > }, > > 'CN=Group_C,OU=xxx,OU=Groups,DC=ld,DC=corp,DC=local' => { > > 'faq' => { > > rw => 0, > > ro => 0, > > }, > > 'faq_admin' => { > > rw => 0, > > ro => 0, > > }, > > 'stats' => { > > rw => 0, > > ro => 0, > > }, > > 'users' => { > > rw => 0, > > ro => 0, > > }, > > }, > > 'CN=Group_C,OU=xxx,OU=Groups,DC=ld,DC=corp,DC=local' => { > > 'Random Group' => { > > rw => 1, > > ro => 1, > > }, > > }, > > 'CN=Group_D,OU=xxx,OU=Groups,DC=ld,DC=corp,DC=local' => { > > 'admin' => { > > rw => 1, > > ro => 1, > > }, > > } > > }; > > > > *--John*** > ------------------------------ > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Leonardo Certuche > *Sent:* Wednesday, December 16, 2009 3:39 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Settings Customer Group Permissions via LDAP. > > > > Hi John, > > I don't know if it fits your environment but what we did was to give > customers permissions to a single queue which is managed by a group of first > level agents who route tickets to the other queues. > > About your 'Agent 1 can see queue A, and Agent 2 can see queue B, but not > vice versa' configuration, I'd love if you share it with us, I tried that > but never worked for me, probably knowing your working configuration will > help (not only me) to accomplish it :) > > regards, > > Leonardo Certuche > > On Wed, Dec 16, 2009 at 6:01 PM, John Stafford <[email protected]> > wrote: > > I would like customers to only be able to see certain queues based on their > permission settings via groups in AD. I already have this working for agents > (Agent 1 can see queue A, and Agent 2 can see queue B, but not vice versa). > I need this for customers as well, as I don’t to overwhelm customers with > too many queues to choose from (and I have too many thousands of customers > to do this manually). > > > > Has anyone else solved this? > > > > Thanks, > > *--John* > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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