Hi, Agents see all queues because all of them belong to the same group. If what you want to accomplish is to assign every single queue to a single agent, then you could create a group for each queue and then give permissions to the correspondent agent, only to that group.
Leonardo Certuche On Tue, Dec 22, 2009 at 3:10 PM, Dejan Miklavcic <[email protected]> wrote: > Hi, > > I created several queues, and several agents. All queues are in > "users" group. I assigned every agent to exactly one queue. > But when they log in, all of them can see all queues. How can I make > them see (and edit) only queues they belong to (queue that appears in > My Queues) ? > > thanks, > > Dejan > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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