Hi, I managed to solve the issue, the problem was the crontab file was pointing to $home/otrs and not /opt/otrs once I changed this, it worked fine.
Thanks all. Regards, Zak -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohamed Zakaria Sent: Wednesday, December 23, 2009 8:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Dear Sir, I get this output. o...@otrs:/$ /opt/otrs/bin/PostMasterMailbox.pl POP3S: Message 1/1 ([email protected]/10.200.1.32) ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Wed Dec 23 08:39:46 2009 Message: Can't send to 'r...@localhost': 5505.7.1 Unable to relay ! Enable Net::SMTP debug for more info! Traceback (31268): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 131 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.232) Line: 2194 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232) Line: 398 Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 Module: Kernel::System::MailAccount::POP3S::Fetch (v1.10) Line: 192 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 POP3S: Connection to 10.200.1.32 closed. o...@otrs:/$ Although there is some error after running this command I can receive the mail in the otrs. But only for that instance, I guess it is equivalent to running "run now". Regards, Zak -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Niels van Adrichem Sent: Tuesday, December 22, 2009 8:30 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] POP3 SSL Installation Hi, What happens if you execute the command $HOME/bin/PostMasterMailbox.pl Replace $HOME with your otrs-home dir. r...@localhost receives the notifications of failed cron jobs. Add a cron job like `touch /tmp/test.txt` to check whether it is executed and watch you /var/log/messages closely. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: [email protected] Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohamed Zakaria Sent: dinsdag 22 december 2009 13:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Hi, Anyone has any clue to why the cron job is not fetching the mails? Is it because of this syntax? # Who gets the cron emails? MAILTO="r...@localhost" Is there any ways to check if the cron job is running or the status of the job? Regards, Zak -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohamed Zakaria Sent: Tuesday, December 22, 2009 8:23 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Hi, This is the output I get. o...@otrs:~$ crontab -u otrs -l # -- # cron/aaa_base - base crontab package # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Who gets the cron emails? MAILTO="r...@localhost" # -- # cron/fetchmail - fetchmail cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: fetchmail.dist,v 1.10 2009/02/16 20:53:10 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch every 5 minutes emails via fetchmail #*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null #*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null # -- # cron/postmaster - postmaster cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster.dist,v 1.9 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # check daily the spool directory of OTRS #10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null 10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null # -- # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster_mailbox.dist,v 1.2 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch emails every 10 minutes */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null o...@otrs:~$ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Niels van Adrichem Sent: Monday, December 21, 2009 5:49 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] POP3 SSL Installation What does `crontab -u otrs -l` mention? If your otrs user has another name replace otrs with the appropriate name. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: [email protected] Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohamed Zakaria Sent: maandag 21 december 2009 10:42 To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Dear sir, Thank you for your mail. I have rename the scripts without the .dist and I went to otrs home folder/bin and run ./Cron.sh start. It says done. But my mails not going in to the queue. What did I miss out? Regards, Zak -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Niels van Adrichem Sent: Monday, December 21, 2009 5:08 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] POP3 SSL Installation Dear Mohamed, Check out configuring the cronjobs in the installation guide. One of the commands being scheduled is to retrieve e-mail. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: [email protected] Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohamed Zakaria Sent: maandag 21 december 2009 6:57 To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Dear David, Thanks for your help. I tried it and it didn't work. Finally while googling I stumbled upon installing perl modules via package manager in ubuntu. I tried that and it works now. Thanks to everyone for all your help, really appreciate it. On another note, the tickets are only created if I go postmaster mail account and click "run now". Is this normal? Could this be made to look for new mails automatically? Regards, Zak -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of David Holder Sent: Monday, December 21, 2009 4:41 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Hi Zak, Sometimes I've had problems with installing PERL modules through CPAN, and had to resort to installing them manually. Download the module from http://search.cpan.org/CPAN/authors/id/S/SU/SULLR/IO-Socket-SSL-1.31.tar.gz - then install as per the instructions on this site: http://www.thegeekstuff.com/2008/09/how-to-install-perl-modules-manually-and-using-cpan-command/ as root. Good luck! David Mohamed Zakaria wrote: > Hi, > > Can anyone help me with this? Without the email function it's not very useful > to implement in my environment. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Mohamed Zakaria > Sent: Friday, December 18, 2009 8:44 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] POP3 SSL Installation > > Dear Mr Marshall, > > When I try to install ssl in CPAN this is the output. > > cpan[1]> install IO::Socket::SSL > CPAN: Storable loaded ok (v2.18) > Going to read '/home/msiadmin/.cpan/Metadata' > Database was generated on Thu, 17 Dec 2009 03:52:42 GMT > CPAN: YAML loaded ok (v0.70) > Going to read 77 yaml files from /home/msiadmin/.cpan/build/ > CPAN: Time::HiRes loaded ok (v1.9711) > DONE > Restored the state of none (in 2.5054 secs) IO::Socket::SSL is up to date > (1.31). > > I did sudo bash and install as root still the same result. > > I think my problem is the CPAN is regarding the home folder as > "/home/msiadmin/.cpan/Metadata" I need to change this path to > "/opt/otrs/.cpan/Metadata" which is the OTRS home folder. Anyone has any clue > on how to change this? > > Regards, > Zak > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of LQ > Marshall > Sent: Thursday, December 17, 2009 11:03 PM > To: 'User questions and discussions about OTRS.' > Subject: Re: [otrs] POP3 SSL Installation > > Zak, > > (1) What happened in during the install? What was the output? > > (2) Can you su to root rather than sudo? This is better in server environ > IMO. > > >> Is there any other way to run as root? >> > Try su-ing to root (su -). > > gl,lq > > > >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Mohamed Zakaria >> Sent: Thursday, December 17, 2009 3:28 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] POP3 SSL Installation >> >> Hi, >> >> I had run "sudo perl -MCPAN -e shell" and then run in CPAN I >> run "install IO::Socket::SSL" >> But I still see in ./otrs.checkModules that SSL socket is not >> installed. >> >> Is there any other way to run as root? >> >> Regards, >> Zak >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Michiel Beijen >> Sent: Thursday, December 17, 2009 4:09 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] POP3 SSL Installation >> >> Hi Mohamed, >> >> >>> CPAN: Storable loaded ok (v2.18) >>> Going to read '/home/msiadmin/.cpan/Metadata' >>> >> You have probably installed the module in the .cpan directory >> of the msiadmin user. >> You should really install the library by running CPAN as >> 'root' so that it will be available to both the OTRS user and >> the web server user. >> >> Hope this helps, >> -- >> Michiel Beijen >> R&D >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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