Hi, Is it possible to somehow distinguish escalated tickets with different colours ? I see that tickets with high priority (5 for example) have different - pink colour so are easy to recognize. It would be nice if we could do that with escalated tickets as well.
Another question : in queue definition, I put escalation times, and set notification to 90% . My agents have all notifications turned on. But when tickets escalate, none of us gets any notification ? rgds, Dejan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
