Aron, what you could do is use the PostMaster Filter. At least for getting all mails from one company into one queue there is an easy way:
In the Match section select: Header 1: From Value: (.*)@some-domain.com In the Set section select: Header 1: X-OTRS-Queue Value: Name of my queue Cheers, Axel Christ CrossConsense Ltd. & Co. KG ---------------------------------------------------------------------- Message: 1 Date: Wed, 23 Dec 2009 09:58:21 +0100 From: Aron Rotteveel <[email protected]> Subject: [otrs] Is it possible to automatically link an email ticket to a customer? To: otrs <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi, Currently, one of the biggest frustrations is the fact that tickets that are sent by e-mail are not automatically linked to a customer. We do not use the customer login interface, simply because we find e-mail much more convienient. The ideal situation would be as follows: - Customer sends email to supp...@ourcompany - Within OTRS, the e-mailadress is crossreferenced with the customer database - If a match is found, the customer details are automatically set Even better would be: - Better support for companies in OTRS: one company can have more than one user, each having different e-mailadresses. When a match is found, the company data is also linked. Is any of the above possible? Thanks in advance. -- Best regards, Aron Rotteveel __________ Hinweis von ESET NOD32 Antivirus, Signaturdatenbank-Version 4711 (20091223) __________ E-Mail wurde gepr?ft mit ESET NOD32 Antivirus. http://www.eset.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
