Hi Aron, I don't really understand your issue, by default incoming email is matched against your customer data sources, and the information will be linked to your tickets. Also, a customer company can have more customer users, of course. The only thing is that you will not be able to see a great deal of company information in the TicketZoom for instance. To do that you would need to modify some templates. You DO use a customer user data backend, right? -- Michiel Beijen R&D
OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Wed, Dec 23, 2009 at 9:58 AM, Aron Rotteveel <[email protected]> wrote: > Hi, > Currently, one of the biggest frustrations is the fact that tickets that are > sent by e-mail are not automatically linked to a customer. > We do not use the customer login interface, simply because we find e-mail > much more convienient. > The ideal situation would be as follows: > > Customer sends email to supp...@ourcompany > Within OTRS, the e-mailadress is crossreferenced with the customer database > If a match is found, the customer details are automatically set > > Even better would be: > > Better support for companies in OTRS: one company can have more than one > user, each having different e-mailadresses. When a match is found, the > company data is also linked. > > Is any of the above possible? Thanks in advance. > -- > Best regards, > > Aron Rotteveel > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
