this is not a otrs error, it is a reply from your smtp server. Probably it has implemented a antispam rules so it is not able to relay.
Work on this or ask at your postmaster to debug the reasons (localhost address in from or r...@localhost as sender or ip not allowed or else) On Tue, Dec 29, 2009 at 8:15 AM, Mohamed Zakaria < [email protected]> wrote: > Hi, > > > > I am not able to send email in the OTRS system to external people. When I > send to internal staff it’s ok. > > > > Here is the error. Anyone has any ideas? > > > > ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Dec 29 15:07:09 2009 > > Message: Can't send to '[email protected]': 5505.7.1 Unable to relay > ! Enable Net::SMTP debug for more info! > > Traceback (2239): > Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 131 > Module: Kernel::System::Email::Send (v1.64) Line: 683 > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > > > > Regards, > > Zak > ------------------------------ > This email is confidential and intended solely for the use of the > individual to whom it is addressed. If you are not the intended recipient, > be advised that you have received this email in error and that any use, > dissemination, forwarding, printing or copying of this email is strictly > prohibited. If you have received this email in error please contact the > sender. > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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