Hi Eric, In otrs go to Admin, then Users <-> Groups and select your account.
Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand <[email protected]> wrote: > Hello, > > We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history > and I click on a FAQ number I have the following message : > > ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 > > Message: Permission denied! > > Traceback (8980): > Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (v) Line: 47 > Module: (eval) (v1.81) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > It seems I do not have the correct permission. How can I know what type of > user I should be ? > > Regards. > > Eric Boudrand > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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