I found that my table faq_category_group in the database is empty. There
is no category. There are faq articles in the database. We updated OTRS
this summer from 2.1.x to 2.2.x. Maybe something is missing.
Eric
Eric Boudrand a écrit :
Hi,
I had all faq privileges but faq_admin was not created. I created it and
updated my account. I still cannot access the FAQ.
Regards.
Eric
David Holder a écrit :
Hi Eric,
In otrs go to Admin, then Users <-> Groups and select your account.
Do you have associated privileges to faq and faq_admin?
Regards,
David
On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand <[email protected]
<mailto:[email protected]>> wrote:
Hello,
We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ
history and I click on a FAQ number I have the following message :
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7
14:58:40 2010
Message: Permission denied!
Traceback (8980):
Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 204
Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
It seems I do not have the correct permission. How can I know what
type of user I should be ?
Regards.
Eric Boudrand
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