Hey, I´ve read your mail and I´m missing a thing. Have you already created the theme in the OTRS Database? If not then there is the problem why it does not work like you want it to. You can create the theme in the DB like this. This MYSQL command should help you to add your theme to the OTRS Database.
insert into theme (id, theme, valid_id, create_time, create_by, change_time, change_by) values (3, 'MyTheme', 1, current_timestamp, 1, current_timestamp, 1); If you want to change all Themes of existing customer / agents / users you have to do an update like the guys already wrote. Have fun Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: [email protected] Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Ser Iulian Armenta Legorreta <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Date: 07.01.2010 20:34 Subject: [otrs] OTRS 2.4 theming problem Sent by: [email protected] Hi, I created a new theme "newtheme" for OTRS I followed the documentation, I created new folder called "newtheme" with the new files in /opt/otrs/Kernel/Output/HTML and I changed the default theme to "newtheme" on sysconfig. Now in the customer interface "customer.pl" it works fine but at the moment you login as client automatically change to the standard theme. Any ideas why or what I'm missing? Thanks. -- Ser Iulián Armenta Legorreta Área de Calidad Zentrum Ext: 119 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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