Hi Foobar, Thanks to Google Translate I guess I understand your issue;
Please refer to http://doc.otrs.org/2.4/en/html/x1045.html#adminarea-groups "By default, the QueueView only lists tickets in queues that an agent has rw access to. The idea behind it is that the QueueView lists only the tickets the agent needs to work on. If you'd like to change this behaviour, you can set Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets to Yes." -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm 2010/1/14 FooBar <[email protected]>: > > > -------- Original Message -------- > Subject: rollen und rechte ? > Date: Thu, 14 Jan 2010 21:39:13 +0100 > From: FooBar <[email protected]> > To: [email protected] > > > hi @all > > ich hab eine > > user => a > gruppen => g1, g2, g3 > queues => q1, q2, q3 > rollen => r1 > > die q1 gehört der gruppe g1, > q2 der gruppe g2 usw... > > in der rolle r1 sind alle gruppen mit (ro)-recht drin > > user a ist in keiner gruppe > > user a ist in der rolle r1 > > frage: warum sieht der user a nicht alle tickets aus allen > queues read only in seiner "ticket-view"-ansicht ? > > ps: über die suche mit * findet er alle tickets in allen queues > auf die er ro-recht über seine rolle hat > > ach so, otr 2.4.5 > > danke für die hilfe ;) > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
