I hope this is an appropriate area to voice this question. If not, can someone direct me to the proper place please.
I've turned on ticket Types, and I wanted to create subtypes that are linked, similar to the way Services and SLA work together. What I'd like to be able to is this: I enter a type, let's say High Speed Internet When I do that, it then gives me a list of additional options, like Manual Authentication, Power Outage, Incorrect Password, etc. If I select a different type, say Multimedia It then gives me different subtypes, for example: Video won't display, Links not working, etc. I may even want to be able to create subtypes of the subtypes. Is this even possible? Thank you guys for your time, -Garren
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
