Short answer is no. But you can use FreeTextFields, display them in ticket creation view and display needed selection items using ALC's.
On Fri, Jan 15, 2010 at 2:08 AM, Garren McKelvey <[email protected]>wrote: > I hope this is an appropriate area to voice this question. If not, can > someone direct me to the proper place please. > > > > I’ve turned on ticket Types, and I wanted to create subtypes that are > linked, similar to the way Services and SLA work together. What I’d like to > be able to is this: > > > > I enter a type, let’s say High Speed Internet > > When I do that, it then gives me a list of additional options, like Manual > Authentication, Power Outage, Incorrect Password, etc. > > > > If I select a different type, say Multimedia > > It then gives me different subtypes, for example: Video won’t display, > Links not working, etc. > > > > I may even want to be able to create subtypes of the subtypes. > > > > Is this even possible? > > > Thank you guys for your time, > > > > -Garren > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- regards, Mihail
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