Hi, On 15.01.2010, at 14:07, Obee, Daniel wrote:
> Isn't that what the 'locked tickets' are? it is, yes ;-) > -----Ursprüngliche Nachricht----- > Von: [email protected] [mailto:[email protected]] Im Auftrag von > magicboiz > I would like to have a queue custom view that lists only the tickets owned by > the agent logged in. In thi way, an agent can hace a quick access to his own > tickets without using the search option......Like "My Queues" view, but > filtered with the agent tickets. > > Is possible to configure OTRS to do it? Do I need to implement o code some > new > procedures/modules? Magic, please have a look at the very upper right corner of your OTRS when working as an Agent. There is a Module called "Locked Tickets" (in english of course), this should fit your needs as it does show you all your locked tickets. Even more, you can clic on predefined filter to only see pending tickets or tickets where the pending time is over. Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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