I guess the easiest way to get there is to safe a search which does so. Notes can always be added (no ownership needed).
If you need agents to work on tickets 'owned' by other agents, I would consider to try the 'responsible' feature. Greetz Daniel Von: [email protected] [mailto:[email protected]] Im Auftrag von Krasznay László Gesendet: Montag, 18. Januar 2010 08:12 An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] Custom Queue Ticket View Hi! Yes it is but also no it is not! In locked tickets other agents may not add notes or do some work for me and administer it. Is it possible to view not only locked tickets but all ticket owned by agent? Thanks Laszlo From: [email protected] [mailto:[email protected]] On Behalf Of Nils Leideck - ITSM Sent: Saturday, January 16, 2010 2:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Custom Queue Ticket View Hi, On 15.01.2010, at 14:07, Obee, Daniel wrote: Isn't that what the 'locked tickets' are? it is, yes ;-) -----Ursprüngliche Nachricht----- Von: [email protected]<mailto:[email protected]> [mailto:[email protected]] Im Auftrag von magicboiz I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option......Like "My Queues" view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Magic, please have a look at the very upper right corner of your OTRS when working as an Agent. There is a Module called "Locked Tickets" (in english of course), this should fit your needs as it does show you all your locked tickets. Even more, you can clic on predefined filter to only see pending tickets or tickets where the pending time is over. Nils Leideck -- Nils Leideck Senior Consultant [email protected]<mailto:[email protected]> [email protected]<mailto:[email protected]> http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover<http://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebit-2010/?tx_ttnews%5BbackPid%5D=51&cHash=c9381fe235>, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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