Hi Jerome:
en.wikipedia.org/wiki/*Service_level_agreement* * * * * *Probrably there's a frech version:* * * *http://fr.wikipedia.org/wiki/Service_level_agreement* * * *MV * On Thu, Jan 21, 2010 at 3:21 PM, <[email protected]> wrote: > > > > > Hi, > > I try to understand time management and SLA in OTRS, but my english is poor > ! So anyone could explain what does SLA mean, please ? > > best regards > > Jerome > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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