Hi all whenever a I do an "empty answer" to a customer, otrs tries to set the new ticket state to "closed successfully".....is there any way to configure otrs to not try to change it?
Thanks in advance. Regards!!! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
