If I'm not wrong it's a bug solved in 2.4.6 On Thu, Jan 21, 2010 at 6:06 PM, magicboiz <[email protected]> wrote:
> Hi all > > whenever a I do an "empty answer" to a customer, otrs tries to set the new > ticket state to "closed successfully".....is there any way to configure > otrs > to not try to change it? > > Thanks in advance. > > Regards!!! > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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