Hi everybody,
we noticed that one can succesfully finish the priority action screen
without choosing a priority.
Is this a bug (OTRS 2.4.6) or am I missing something ?
Thanks in advance
Alexander
-------- Original-Nachricht --------
Date: Tue, 10 Nov 2009 18:21:02 +0100
From: Alexander Halle <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Hi,
has anybody solved the problem, that agents can complete the priority
action screen (AgentTicketPriority) without even choosing a priority ?
You can make the message body mandatory but not the priority :(
Also when I tried to fix this by extending the javascript code I noticed
unexpected differences between OTRS 2.4.4 and OTRS::ITSM 1.3.2 :
- ITSM ignores Ticket::Frontend::AgentTicketPriority###PriorityDefault
- default priority is set to "-" in OTRS but to the current priority in ITSM
Does someone know why ?
Thanks in advance
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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