Folks,
I am running into couple of problems after installing latest otrs.
I go to http://server/otrs/index.pl and I am greeted with the login page. I
enter my default user name as "r...@localhost" and password "root", It seems
to try to connect but finally the browser gives up with the following:
The connection was reset
The connection to the server was reset while the page was loading.
# The site could be temporarily unavailable or too busy. Try again in a few
moments.
# If you are unable to load any pages, check your computer's network
connection.
# If your computer or network is protected by a firewall or proxy, make
sure
that Firefox is permitted to access the Web.
The second problem is this:
>From the same login page if I fill the box for "Lost Your Password" with
user r...@localhost, the following error shows up:
Software error:
Can't locate object method "new" via package "Kernel::System::Email"
(perhaps you forgot to load "Kernel::System::Email"?) at
/opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line
465.
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
So how do I load "Kernel::System::Email"? I installed all the required perl
modules and all of them returned OK. Do I need to manually edit the
Config.pm file to load this? What else do I need to load?
I am using postgres 8.1 as client and 8.3.9 server. I also connected with
8.1 client to 8.1 server with the same results.
Here is my Config.pm file on my Solaris 10 zone:
....
# --
package Kernel::Config;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = 'localhost';
# Database
# (The database name.)
$Self->{Database} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{DatabasePw} = '<password>';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
# $Self->{DatabaseDSN} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} =
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.21 $)[1];
# -----------------------------------------------------#
Thanks very much and your input will be greatly appreciated.
--
Deniz Rende
E-mail: [email protected]
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
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