Hi David, we have a new version of the Support Module out that fixes this issue. Thanks for reporting! -- Michiel Beijen R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Sun, Feb 14, 2010 at 9:41 PM, David Holder <[email protected]> wrote: > Hi All, > > Bug report has been submitted - ID 4975 > > On 14/02/2010 20:17, Alexander Halle wrote: >> >> David Holder wrote : >>> >>> I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of >>> issues, although this may be due to the upgraded support assessment plugin >>> >>> 1: My Apache DBI::config is now coming up as critical, even though it's >>> configured in the correct config file, and was working in 2.4.6 >>> 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 >>> 2010 error OTRS-CGI-10 The checks of >>> Kernel::System::Support::Cron returned no data! >>> >>> Running on the latest fedora core. >>> >>> Any ideas anyone? have restarted the services after the upgrade. >> >> Hello David, >> >> I can confirm problem 2, but not problem 1. >> >> I use OTRS 2.4.6 installed from source. When I update the _working_ >> support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log >> : >> >> [Sun Feb 14 17:15:38 >> 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start >> [Sun Feb 14 17:15:38 >> 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of >> Kernel::System::Support::Cron returned no data! >> [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: >> r...@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) >> [Sun Feb 14 17:15:41 >> 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end >> >> The error is reproducible, I think it's a bug in support 1.0.96. Please >> create a bug report and post the id or wait for me doing so within the next >> days. At the moment I'm still analyzing this. Additionally I got the >> following cron job error, but only once in 3 tries : >> >> Can't find string terminator "'" anywhere before EOF at >> /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. >> Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line >> 2331. >> >> Regards >> >> Alexander >> >> -- >> radprax Gesellschaft fuer medizinische Versorgungszentren mbH, >> Bergstr. 7 - 9, 42105 Wuppertal, >> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 >> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. >> Renate Tewaag >> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 >> Web: http://www.radprax.de >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
