Hi all.. Actually, with full text search, you only search the articles and not the ticket number itself. This will mean that you will not be able to find any ticket that has not had a response that contains the ticket number, such as an autoresponse or a response from an agent. See also http://bugs.otrs.org/show_bug.cgi?id=4238
BTW we've added the TicketSearch to the dashboard via a Widget in 2.5/3.0. You can now add it to your 2.4.x instance via a .opm package: http://wiki.otrs-forum.de/index.php?title=Dashboard_Enhancements Regards, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 16, 2010 at 10:11 AM, Marco Vannini <[email protected]> wrote: > I don't know if it could help but there are some index rebuild pl in > /opt/otrs/bin... did you tried them ? (some of them are also in otrs's > crontab, if you don't have the cron active could be this the problem (?)) > MV > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
