I am trying to achieve something that seems like it should be simple... But I
can't for the life of me figure out exactly how to make it happen...
When an agent sets a ticket in a specific queue (named "Active Tickets") to
*Pending Auto-Close* I would like the ticked automatically unlocked moved to a
sub-queue of that queue (named "Pending Customer Response").
Then upon receipt of a customer update to the ticket I'd like the ticket moved
back to the parent queue ("Active TIckets")
Has anyone got any insight in exactly how I can achieve this functionality?
Thanks in advance.
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