On 19/02/10 20.03, Jeremy Revitch wrote:
When an agent sets a ticket in a specific queue (named “Active Tickets”) to *Pending Auto-Close* I would like the ticked automatically unlocked moved to a sub-queue of that queue (named “Pending Customer Response”).
This can be done by a generic agent.
Then upon receipt of a customer update to the ticket I’d like the ticket moved back to the parent queue (“Active TIckets”)
Maybe with a postmaster filter. -- Lars
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