Hi
I managed to figure out a workaround,
I observed that on each attachment link of the AgentTicketZoom view has a
missing sessionID
Hence, whenever I click on the attachment link, I will need to
re-authenticate.
*I tried adding the sessionID at end of the attachment link found in the
AgentTicketZoom.dtl extension file.
**
The workaround seems to work.
Is this a bug ?
Please comment
Thanks
Xiaob
*
*AgentTicketZoom.dtl,v 1.62.2.2*
/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
added on Line90 and Line158
......&Session=$Env{SessionID"}.....
*
*
89 <!-- dtl:block:TreeItemAttachment -->
90 <a
href="$Env{"CGIHandle"}/$LQData{"Filename"}?Action=AgentTicketAttachment&ArticleID=$QData{"ArticleID"}&FileID=$QData{"FileID"}
*&Session=$Env{SessionID"}*" title="$QData{"Filename"} - $QData{"Filesize"}"
$Data{"Target"}><img border="0"
src="$Config{"Frontend::ImagePath"}attach-small.png"></a>
91 <!-- dtl:block:TreeItemAttachment -->
157 <!-- dtl:block:ArticleAttachmentRowLink -->
158 <a href="$Data{"Link"}*&Session=$Env{SessionID"}*" $Data{"Target"}
onmouseover="window.status='$JSText{"$QData{"Action"}"}:
$JSText{"$QData{"Filename"}"}';return true;"
onmouseout="window.status='';"><img
src="$Config{"Frontend::ImagePath"}$QData{"Image"}" border="0"
alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}"></a>
159 <!-- dtl:block:ArticleAttachmentRowLink -->
**
On Tue, Mar 2, 2010 at 12:19 AM, Stephen Hall <[email protected]> wrote:
> I am having this exact same issue.
>
> 2.3.4->2.4.7 upgrade
> Centos 5.4 with apache/mysql
>
> And when attachments are opened, you are redirected to login, and have to
> authenticate. Upon successful authentication, you are given the document.
>
> In my case, i am using AD auth (2 x seperate AD's, with a DB fall back).
>
> Any advice?
>
> On 1 March 2010 15:51, ah xiaob <[email protected]> wrote:
>
>> Hi
>>
>> I just upgraded from version 2.3.4 to 2.4.7.
>> Most things work for me except , when I try to open an attachment on a
>> ticket, it will be redirected to a login page.
>> I tried login , select a role then the attachment can be downloaded.
>>
>> The previous version 2.3.4, didn't have this problem .
>> As clicking on the attachment will just open the document.
>>
>> My system is running on CentOS 5.4 , apache and MySQL
>>
>> Can anyone advice on this very bizarre problem.
>> Please help. Thanks
>>
>> xiaob
>>
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