hi,
If you lost your frontend by modifying dtl files, just extract tar.gz
sources in an other location and copy all dtl files in your otrs install
dir (/opt/otrs, maybe).
I think your mysql error come from mistake in database name or password
for user root.
Try to connect to your mysql database in command line to check param first.
First, check if mysql server is running (/etc/init.d/mysql start)
mysql -u root -p yourpassword
use otrs (if you don't change otrs database name).
Good luck
Gregory Heffron a écrit :
I'm trying to reinstall. But when I call installer.pl from the
browser, I get the following error in the logs:
--
/installer.pl: DBI connect('database=;host=localhost;','root',...)
failed: Access denied for user 'root'@'localhost'/
--
The browser kicks back this error:
--
Message: Can't connect to database, read comment!
Traceback (2916):
Module: Kernel::Output::HTML::Layout::Error (v1.176.2.17) Line: 1416
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.176.2.17)
Line: 1395
Module: Kernel::Modules::Installer::Run (v1.58) Line: 221
Module: main::GenericModules (v1.31) Line: 130
Module: /opt/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 91
--
Any ideas? I'm hoping to reinstall, since I lost my front end while
modifying .dtl files.
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