Hi I think you can create multiple user id for customer with same customer id for this ..
Regards Sourabh Sarwate On Sat, Mar 6, 2010 at 7:52 AM, Jason <[email protected]> wrote: > hi all: > I want some of my customers in one class,so they can view the > tickets > from others. > I use the MultiCustomerIDs.For example: > > Customer A > Primary id: cusA > Sec id: web > -------- > Customer B > Primary id:cusB > Sec id: web > > The problem is when i use the customer web interface or email to > creat > a new ticket,i can't select the ticket id.The new ticket id always be > the customer primary id cusA.And the Customer B could see it. > > There are many customers in one class,so it's difficult to set up > like > below: > > > Customer A > Primary id: cusA > Sec id: cusB > -------- > Customer B > Primary id:cusB > Sec id: cusA > > > How to achieve this requirement > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
