I've installed OTRS to demo it for a help desk app. Installed and running fine -- great documentation!
One question question (more to come I'm sure).. What's the difference in the dashboard of New Tickets vs Open Tickets? When I create a new phone-ticket it shows up in the "Open Tickets/Need to be answered" section, which is fine. But nothing ever shows up in the New Tickets section. Just curious what that's for? Shane --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
