a new ticket is a ticket that arrived by email and no agent had a look at that.
In this sense a phone ticket never can be new cause an agent wrote it... (hopefully while looking at it ;-))
Li
| Shane Presley <[email protected]>
Sent by: [email protected] 09.03.2010 13:55
|
|
I've installed OTRS to demo it for a help desk app. Installed and
running fine -- great documentation!
One question question (more to come I'm sure)..
What's the difference in the dashboard of New Tickets vs Open Tickets?
When I create a new phone-ticket it shows up in the "Open Tickets/Need
to be answered" section, which is fine. But nothing ever shows up in
the New Tickets section. Just curious what that's for?
Shane
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