Hi,
When we create a new phone ticket, the "From" field makes LDAP lookups
on the AD and the same thing happens on the "To" field on a new email
ticket. Can this functionality be extended to all email fields in OTRS?
It would be immensely useful to have it available on "reply" and
"forward" actions.
--
Lars Jørgensen
Gyldendal IT Infrastruktur
tel +45 33 75 57 95
[email protected]
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