Hi, On 09.03.2010, at 15:26, Lars Jørgensen wrote:
> When we create a new phone ticket, the "From" field makes LDAP lookups on the > AD and the same thing happens on the "To" field on a new email ticket. Can > this functionality be extended to all email fields in OTRS? It would be > immensely useful to have it available on "reply" and "forward" actions. I am afraid there is currently no simple configuration to archive this. But thsi sound useful please take the time to file a enhancement request on http://bugs.otrs.org Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
