Note internal is visible only to the agents. Note external is visible also to the customer, provided that the customer is enabled to the customer interface.
Ciao, d. ________________________________ Da: [email protected] [mailto:[email protected]] Per conto di manish ramteke Inviato: mercoledì 10 marzo 2010 12:53 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Use of "Note Type" which is present in close ticket page Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke <[email protected]<mailto:[email protected]>> wrote: Hi, Please let me know few cases for which we would like to use field "Note Type" on page appears while closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them. Thanks in advance. Regards, Manish Ramteke Regards, Manish Ramteke
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