Hi, Please also suggest the use of having this field.Is this just used to suggest that we are writing a closure note for the ticket and the note is internal or external.
Also why do we want to put note-external with the closing ticket when we are not notifying customer. Please also suggest how to configure and can I add a new note type here On Wed, Mar 10, 2010 at 5:26 PM, CARNINO Daniele (FIAT ITEM) < [email protected]> wrote: > Note internal is visible only to the agents. > Note external is visible also to the customer, provided that the customer > is enabled to the customer interface. > > Ciao, d. > > ------------------------------ > *Da:* [email protected] [mailto:[email protected]] *Per conto di > *manish > ramteke > *Inviato:* mercoledì 10 marzo 2010 12:53 > > *A:* User questions and discussions about OTRS. > *Oggetto:* Re: [otrs] Use of "Note Type" which is present in close ticket > page > > Hi, > > Please help me with this. > > > On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke < > [email protected]> wrote: > >> >> Hi, >> >> Please let me know few cases for which we would like to use field "Note >> Type" on page appears while >> closing tickets.What is meaning of note-internal and note-external values >> for Note Type field and how can I configure them. >> >> Thanks in advance. >> >> Regards, >> Manish Ramteke >> >> >> >> > > > > Regards, > Manish Ramteke > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > Regards, Manish Ramteke
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