Hi, On 11.03.2010, at 14:03, Florian Houel wrote:
> That's working like a charm, thank you Ramana. > This way, as expected in our model, the client sees only it's own main queue. > > There's just one more thing (for now :-) ) : despite there's just one > possible queue for the client, he still has to select it. > So, is there a way to auto-fill the queue field with this unique possible > queue ? > > Thanks for any clue, > Florian. I would not recomend to use ACL if you just want to enable 1 Queue. Search for "OwnQueueSelection" in the SysConfig and you will find your way ;-) For setting a default Queue you shoudl consider to change the SysConfig Option "Action" in Frontend::Customer::ModuleRegistration below "Ticket"-Group to something like: Action=CustomerTicketMessage?Dest=1||Postmaster First the DB-ID, followed by two pipes, followed by the current Queuename. > > -----Message d'origine----- > De : [email protected] [mailto:[email protected]] De la part de ramana > Envoyé : mercredi 3 mars 2010 07:51 > À : User questions and discussions about OTRS. > Objet : [otrs] Hide the Required Queues on Customer frontend -- solutionfound. > > Hi Every one. > > IT is possible to hide the Required Queues on Customer frontend. > > IT is working fine for me. > > Solution : > > Hide the Required Queues on Customer frontend > > Add this script on ACL list > > $Self->{TicketAcl}->{'ACL-Customer-Queues'} = { > Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, > PossibleNot => { Ticket => { Queue => ['[RegExp]::', > '[RegExp]^CHN-IT-L1', > '[RegExp]^CHN-IT-L2', > '[RegExp]^HYD-IT-L1', > '[RegExp]^HYD-IT-L2', > '[RegExp]^Junk', > '[RegExp]^Misc', > '[RegExp]^Raw', > '[RegExp]^Postmaster',] } }}; > > > Regards, > Ramana Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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