Nils, thank you for this answer.
Unfortunately (my boss would say "hopefully for us !"), we don't have just one
customer ... and I have to isolate my different customer's queues (let's say
CUST_01, CUST_02, etc.).
So I'm looking for a way to :
- restrict one customer to its own queue => seems OK for me now:
The "customer <-> group" function gives this "firewall", one guy won't
see/create tickets in another customer's queue.
Despite the ACL solution works (hiding the standard queues Raw, Misc, etc.), I
followed your advice and disabled my ACL (my first one, snif !) in Config.pm
and now use the CustomerPanelOwnSelection from
Frontend::Customer::Ticket::ViewNew to manage the set of queues available for
customers. I find it a little more elegant to manage allowed queues from
SysConfig.
- fill automatically the customer's queue on the customer's new ticket
screen : maybe some additional coding to complete the
"Action=CustomerTicketMessage&Dest=1||" with the customer's queue ?
Once again, thank you in advance for any idea or experience.
Cordialement,
Florian HOUEL
Bâtissons ensemble vos systèmes d'informations . . .
53, Cours Romestang - 38200 VIENNE
Tél. : +33 (0)4 74 16 01 63 / +33 (0)6 72 00 16 45
Fax : +33 (0)4 74 16 18 66
http://www.arcanal.com <http://www.arcanal.com/>
De : [email protected] [mailto:[email protected]] De la part de Nils
Leideck - ITSM
Envoyé : jeudi 11 mars 2010 21:05
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Hide the Required Queues on Customer frontend
--solutionfound.
I would not recomend to use ACL if you just want to enable 1 Queue.
Search for "OwnQueueSelection" in the SysConfig and you will find your way ;-)
For setting a default Queue you shoudl consider to change the SysConfig Option
"Action" in Frontend::Customer::ModuleRegistration below "Ticket"-Group to
something like:
Action=CustomerTicketMessage?Dest=1||Postmaster
First the DB-ID, followed by two pipes, followed by the current Queuename.
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal project
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