Hello there, i was having an issue where the To: header was empty on some
emails and the header that had the needed email was "Envelope-To":
This was causing the ticket to be created on the Raw queue instead of the
queue associated with that email address (because it didn't find anything on
the To: header)
I seem to have solved it by changing line 54 of file
Kernel/System/Postmaster/DestQueue.pm from:
for (qw(Cc To Resent-To)) {
to:
for (qw(Cc To Resent-To Envelope-To)) {
>From some tests I've done everything seems to be working correctly but I was
wondering if anybody that is more knowledgeable with OTRS and Perl in
general finds any problem that this might cause?
Also I wonder why isn't this header already considered by OTRS since from
what I've been reading the Envelope-To header seems to be more important
than the To: header.
Thanks.
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