You're welcome, And thank you for this great piece of software. Keep it up.
On Mon, Mar 22, 2010 at 4:01 PM, Martin Edenhofer <[email protected]> wrote: > Hi Luís, > > you are right. I created a bug report for this right now (also Delivered-To > and X-Original-To should get checked). > > http://bugs.otrs.org/show_bug.cgi?id=5161 > > It's implemented for upcoming OTRS 3.0 now. > > Many thanks for your help! :) > > Greetings, > -Martin > > On 22.03.2010, at 15:30, Luís Gomes wrote: > > > Hello there, i was having an issue where the To: header was empty on some > emails and the header that had the needed email was "Envelope-To": > > > > This was causing the ticket to be created on the Raw queue instead of the > queue associated with that email address (because it didn't find anything on > the To: header) > > > > I seem to have solved it by changing line 54 of file > Kernel/System/Postmaster/DestQueue.pm from: > > > > for (qw(Cc To Resent-To)) { > > > > to: > > > > for (qw(Cc To Resent-To Envelope-To)) { > > > > > > From some tests I've done everything seems to be working correctly but I > was wondering if anybody that is more knowledgeable with OTRS and Perl in > general finds any problem that this might cause? > > > > Also I wonder why isn't this header already considered by OTRS since from > what I've been reading the Envelope-To header seems to be more important > than the To: header. > > > > Thanks. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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