I can only change the priority in AgentTicketPriority... but I don't have ITSM installed. Could this be the cause?
2010/3/26 Anton Gubar'kov <[email protected]> > Hello, Claudio. > > You can change type, service, sla, priority, impact in AgentTicketPriority > action. https://<your-host-name>/otrs/ > index.pl?Action=AgentTicketPriority&TicketID=4489 > > Claudio Tassini пишет: > > Hi guys, > > i've searched the mailing list archive but I couldn't find an answer to > this. Is it possible to change the "Type" of a ticket (obviously after > enabling Ticket::Type: ) . It would be useful because sometimes customers > make requests as "incident" when they are "Service Request", and I need to > set specific notifications in this case. > > Many thanks in advance! > > -- > Claudio Tassini > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Claudio Tassini
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