Claudio, I do use ITSM. However AgentTicketPriority.pm is part of otrs-2.4.7 and is was not modified by installation of ITSM. I can change the ticket type in AgentTicketPriority. And I see no problem in it. What is your problem now once you figured out the way to change the ticket types?
Anton. 2010/3/26 Claudio Tassini <[email protected]> > I can only change the priority in AgentTicketPriority... but I don't have > ITSM installed. Could this be the cause? > > 2010/3/26 Anton Gubar'kov <[email protected]> > > Hello, Claudio. >> >> You can change type, service, sla, priority, impact in AgentTicketPriority >> action. https://<your-host-name>/otrs/ >> index.pl?Action=AgentTicketPriority&TicketID=4489 >> >> Claudio Tassini пишет: >> >> Hi guys, >> >> i've searched the mailing list archive but I couldn't find an answer to >> this. Is it possible to change the "Type" of a ticket (obviously after >> enabling Ticket::Type: ) . It would be useful because sometimes customers >> make requests as "incident" when they are "Service Request", and I need to >> set specific notifications in this case. >> >> Many thanks in advance! >> >> -- >> Claudio Tassini >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information >> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Claudio Tassini > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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