Hi all, shouldn't be possible to change articole storage to FS instead of DB and having an antivirus demonized ?
I know that probably the results will be a ticket without the virused attachment but it could preserve everyone from download it, isn't it ? MV On Mon, Mar 29, 2010 at 9:48 AM, Anton Gubar'kov <[email protected]>wrote: > You can use GenericAgent (CMD type) to feed your recently updated (or > created) ticket to virus scanner. You will have to write perl code to do so > as GenericAgent passes only TicketNumber and TicketID to the CMD. Based on > the checking results you can program any action (move to another queue, > remove infected attachment, etc.) in the perl code. > > > Regards, > Anton. > > 2010/3/29 Martignier, Philippe <[email protected]> > >> Thanks Anton, >> >> But this will make the customer module unusable in our point of view. >> >> What's the point to have a dedicated interface if we are not able to >> filter virus from it? >> >> If customers have to use regular mails to send attachments they wont use >> the customer module ... >> >> Any other "ideas" ? :) >> >> Thanks >> >> World Intellectual Property Organization Disclaimer: >> >> This electronic message may contain privileged, confidential and >> copyright protected information. If you have received this e-mail >> by mistake, please immediately notify the sender and delete this >> e-mail and all its attachments. Please ensure all e-mail attachments >> are scanned for viruses prior to opening or using. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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