I recently downloaded OTRS to run a proof of concept for my company to
see if this product is a good fit. I have a couple of questions:
1. How are tickets submitted into the system that I set up? I have
configured the modules but do not see where a ticket can be submitted.
2. How do I add fields to the ticket for users to fill out when
they are submitting a ticket?
Thank you for your help,
Tonee Porter
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