1. Via http://otrs-bounces/otrs/customer.pl ora via mail 2. See faq.otrs.org for freetextfield ora similar. .. i m co phone. .. sorry
Il giorno 02/apr/2010 19:28, "Porter, Tonee" <[email protected]> ha scritto: I recently downloaded OTRS to run a proof of concept for my company to see if this product is a good fit. I have a couple of questions: 1. How are tickets submitted into the system that I set up? I have configured the modules but do not see where a ticket can be submitted. 2. How do I add fields to the ticket for users to fill out when they are submitting a ticket? Thank you for your help, Tonee Porter ________________________________ CONFIDENTIALITY NOTICE: This electronic message transmission is ... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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